Frequently Asked Questions

Our beds are crafted from high-quality, safe pine-engineered wood and are finished with eco-friendly, zero VOC (Volatile Organic Compounds) paints and finishes, ensuring a safe and healthy sleeping environment for your child.

Yes, our beds come with detailed assembly instructions and all necessary hardware. If you encounter any difficulties, our customer service team can assist you.

To care for and clean your bed, simply wipe down the surfaces with a damp cloth. Avoid using harsh chemicals or abrasive cleaners to maintain the integrity of the finish.

The bed is suitable for children aged 2 to 8 years, providing a secure transition from a crib to a regular bed.

For a good amount of rail above the mattress, we recommend a mattress height of 6". This will ensure there is enough rail height to provide safety.

Yes, all our beds are designed to meet stringent safety standards, ensuring a secure and comfortable sleeping environment for your child.

Shipping times vary based on your location. Generally, orders are shipped within 2-5 business days for Canada and typically takes 5-7 business days for the United States.

Currently, we only offer shipping within the United States and Canada. We are exploring options for international shipping in the future.

Yes, once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.

We offer a 30-day return policy, which allows you to request a return entirely free of charge within 30 days of receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

If 30 days have passed since you received your item, we still provide support through replacements. While we are happy to offer replacement parts for any defects or issues that arise, customers will be responsible for the shipping costs associated with these replacements.

For any questions or to initiate a return, please contact our customer service team at info@mimibeds.com.